Satisfaction Guaranteed. Or Else Your Money Back.
Need Help?
CheapSSLShop always wants you to be completely satisfied when it comes to the SSL certificates and
web security solutions we provide. If you're considering a refund or cancellation, you can always
discuss your options via support@sslecommerce.com or
contact our Customer Experience Team before cancelling. Our experts can solve your SSL problem, walk
you through the process, or help clear up any confusion to get you the certificate you really need.
In the event that a certificate was purchased for fraudulent use, the purchaser forfeits the right to a refund/exchange and the SSL Certificate or web security product will get immediately canceled/rejected/revoked.
Limitations: The 30 Day Money Back Guarantee does not apply to the purchase of subscription products, additional SANs (Subject Alternative Names) due to certain CA limitations, or to fees associated with the purchase and shipping of hardware tokens within an order. Pertaining to subscription products – subject to the terms of your agreement, you can cancel your subscription at any time, and you will continue to have access to the subscription service through the end of your billing period. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial-month subscription periods.
CheapSSLShop includes a 30 Day Money Back Guarantee on all Sectigo™ and Comodo® SSL certificates. In the event you are not satisfied with the product and/or the service did not meet your expectations, CheapSSLShop provides easy-to-follow instructions in your Dashboard on how to properly submit a cancellation/refund request. Simply locate the order in question and click Cancel and select the appropriate reason.
Processing Time: Store credit can be processed instantly, but a refund typically takes 48-72 hours to process.
The CheapSSLShop Reseller program automatically processes cancellation requests to store credit for any eligible requests within 30 days of purchase. This credit is the most convenient option since future orders are imminent and store credit refunds are immediate. To submit a cancellation request, locate the order in question and click Cancel from the Manage Order page in your control panel.
CheapSSLShop includes a 30 Day Money Back Guarantee on products from all brands. In the event you are not satisfied with the product and/or the service did not meet your expectations, CheapSSLShop will issue a full refund to store credit (immediate) or back to your original payment method (up to 72 hours) as requested.
Processing Time: Store credit can be processed instantly, but a refund typically takes 48-72 hours to process.
Note Regarding Taxes: We cannot refund the Tax amount back to you because Tax collected for the purchase has been deposited to the Government. You can claim the Tax Refund directly from the Government Tax department.
If you still have questions about our policy or your order, please email us at
support@sslecommerce.com.
